Shipping and Delivery policies



Please note our shipping policy as follows:

Our shipping Time frame are as mentioned below:

Destination

Shipping Time (A)

Delivery Time (B)

Total time for delivery (A+B)

Indonesia

2-3 working days

2-3 working days

5-7 working days

 

  • As mentioned above, we ship most items within 5-7 working days of the order.
  • FISIK ship on all week/working days (Monday to Friday), excluding public holidays.
  • While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call FISIK Customer Care or  at info@fisik.id mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indonesian Tax Regulations

 

*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same