RETURNS & EXCHANGE POLICY
Quality is our highest priority. Always has been, always will be. We want to ensure you love the items you purchase. If you have changed your mind on a purchase, we will exchange your item, provided the item is returned in the specified condition mentioned here.
Our Returns Policy is designed to assist you with your return.Return Policy Conditions
- You return the item within 1 x 24 hour (inclusive) from the tracked date of delivery
- You produce your original FISIK invoice (receipt) when you return the item
- The item is in original saleable condition:
- The item is with all original tags
- It is unworn, unopened and unused state
- Any sewn labels are still attached
If you are not able to comply with these requirements, FISIK reserves the right to refuse an exchange or refund on change of mind items. FISIK will not accept a bank statement as proof of purchase.Postage Cost
Return postage costs will be in our expense.
REFUNDS AND EXCHANGES PROCEDURE
To obtain a refund please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back. A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Please allow two weeks for the processing of returns and two billing cycles for the credit to appear on your credit card statement.
Exchanges are processed as a new order. We will refund your original form of payment for the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential. Please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.
Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.
FISIK may cancel orders for any reason. Some common situations in which orders are cancelled may include: the item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.
Please contact our customer Service for further assistant during the hours of 9:00am to 5:00pm (UTC+07:00), Monday to Friday (excluding public holidays) on email as below:
Kindly provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
ONLINE RETURNS ADDRESS
Please send all returns to:
PT. Prestasi Retail Indonesia
Jl. Daan Mogot No. 151 Jakarta 11510 Indonesia
Phone: +62 21 5604668 Fax: +62 21 5666175, 5671621